This page (together with the documents referred to on it) tells you the terms and conditions on which we supply the products (Products) listed on our website www.rockmyvintage.co.uk (our site). Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
1. INFORMATION ABOUT US
www.rockmyvintage.co.uk is a site operated by Rock My Vintage Limited (we). We are registered in England and Wales with registered number 07405572 and have our registered office at 109 Scott House, The Custard Factory, Gibb Street, Birmingham B9 4AA. Our VAT number is 104 8429 27.
2. SERVICE AVAILABILITY
Please note that you must be 18 years or over to place an order.
3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order (the Order Acknowledgement). Please note that the receipt of an Order Acknowledgement does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the order has been accepted and despatched (the Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation or, if later, despatch the order to you.
3.2 The Contract will relate only to those Products we have confirmed in the Order Confirmation.
4. REFUNDS AND EXCHANGE POLICY
4.1 Your general right to cancel your contract with us
4.1.1 You may cancel a Contract at any time within 14 days, beginning on the day after you received the Products. In this case, provided you comply with the rest of this section 4.1, you will receive a full refund of the price paid for the Products.
4.1.2 To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately (and in any event within 14 days of receipt by us of your wish to cancel a Contract) in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products whilst they are in your possession and you will be responsible for them until they reach us. Please therefore ensure that you package the items in such a way as to ensure they (and their packaging) reach us in undamaged condition. If you fail to comply with this obligation, we may have a right of action against you for compensation.
4.1.3 All Products must be returned in their original packaging and must be free from marks, stains and odour (smoke, perfume, cooking / food). Please also note that items must be returned with all of the clothes / product tags intact and attached to the items. In the interests of hygiene we do not offer a refund on pierced jewellery unless they are of unsatisfactory quality or unfit for purpose. Please note that all Products will be inspected on return.
4.1.4 When returning any Products to us as a result of a cancellation you need to comply with section 4.3 below (Returns Forms and Returns Address).
4.1.5 Where you cancel a Contract under this section 4.1 we will process any refund due to you as soon as reasonably possible following our receipt of the Product and, in any case, within 30 days of the day you have given notice of your cancellation (provided we have received the Product). In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
4.2.1 In addition to your right to cancel a Contract under section 4.1 above, you can return any Product to us within 14 days of receipt in order to exchange it for a different size or colour or to exchange it for another Product.
4.2.2 The Product(s) must reach us within 14 days of date of receipt of them by you, in the same condition in which you received them, and at your own cost and risk. You will be responsible for them until they reach us. Please therefore ensure that you package the items in such a way as to ensure they (and their packaging) reach us in undamaged condition.
4.2.3 All Products must be returned in their original packaging and must be free from marks, stains and odour (smoke, perfume, cooking / food). Please also note that items must be returned with all of the clothes / product tags intact and attached to the items. In the interests of hygiene we do not offer a refund on pierced jewellery unless they are of unsatisfactory quality or unfit for purpose. Please note that all Products will be inspected on return.
4.2.4 When returning any Products to us for an exchange you need to comply with section 4.3 below (Returns Forms and Returns Address).
4.3Returns forms and returns address
4.3.1 Before returning a Product please complete our online Returns Form. Alternatively, you can telephone us on 0121 224 7730 and we will talk you through the process.
4.3.2 Whether you email or telephone you will need to provide us with your order number, the Product you would like to return and whether you require a refund or exchange.
4.3.3 We will then contact you with details of how to return the Product and give you a Returns Authorisation Number. Please note a Product cannot be returned without a Returns Authorisation Number.
4.3.4 We recommend that when you return Products to us you use a postal delivery service that insures the value of the Products being returned and you retain your proof of purchase.
4.3.5 Please note that Products will only be accepted for return or exchange in accordance with our Returns and Exchange Policy.
4.3.6 All returns should be sent to:
Rock My Vintage Limited 516/7 The Greenhouse The Custard Factory Gibb Street Birmingham B9 4DP
4.4 Statutory rights
4.5.1 This section 4 does not affect your statutory rights.
5. AVAILABILITY AND DELIVERY
5.1 Products are subject to availability. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
5.2 We aim to despatch Products in accordance with our Delivery & Returns policy although any time given for delivery is an estimate only and we will not be liable for any late or non-delivery.
6. RISK AND TITLE
The Products will be at your risk from the time of delivery. Ownership of the Products will also pass to you on payment.
7. PRICE AND PAYMENT
7.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. 7.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in Delivery and Returns section and added at the point of check out.
7.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
7.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
7.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
7.6 Payment for all Products must be by credit or debit card. We accept payment with Master Card, Maestro, Visa, Visa Electron, American Express, Solo, Laser and PayPal. We will not charge your credit or debit card until we despatch your order.
7.7 Please note that discounts and promotional codes do not apply to the purchase of Rock My Vintage gift vouchers.
8. PRODUCT WARRANTIES AND DESCRIPTIONS
8.1 Products purchased from us through our site are of satisfactory quality and reasonably fit for the purposes for which products of the kind are commonly supplied.
8.2 We have endeavoured to display as accurately as possible the colours of the Products. However, as the actual colours you see will depend on your own monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
8.3 We have endeavoured to describe the condition of all original vintage Products as accurately as possible (you will find this description within the "Design" tab of the main product description box). However, by virtue of being second hand such products are in a used condition, carry with them some imperfections and will not be in the same condition as would be expected from a new product. To help you understand the condition of our original vintage products we have described them as being in "excellent", "very good", "good" or "fair" condition. Excellent condition means the products have very minor flaws, very good condition means they have small signs of use or age, good condition means they contain small areas of discolouration, repair or wear and fair condition means they may be in need of some repair or restoration.
8.4 All sizes and measurements are approximate, however we do endeavour to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes.
9.DEFECTIVE PRODUCTS AND OUR LIABILITY TO YOU
9.1 Where you return a Product to us because you claim that the Product is defective (not of satisfactory quality or fit for its normal purpose), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
9.2 When returning any Products to us due to the Product being defective please comply with section 4.3 above (Returns Forms and Returns Address).
9.3 Our liability for losses you suffer as a result of us breaking any Contract or this agreement is strictly limited to: 9.3.1 the purchase price of the Product you purchased; and
9.3.2 any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
9.4 We do not however limit in any way our liability for death or personal injury caused by our negligence, under section 2(3) of the Consumer Protection Act 1987, for fraud or fraudulent misrepresentation, or any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
10. IMPORT DUTY
10.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
10.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
11. TRANSFER OF RIGHTS AND OBLIGATIONS
The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
12. EVENTS OUTSIDE OUR CONTROL
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; and the acts, decrees, legislation, regulations or restrictions of any government (Force Majeure Event).
12.2 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
14. ENTIRE AGREEMENT
We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (Representation) of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.
15. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time.
16. LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.